How computers and communications are boosting productivity: an analysis

Investment in information technology (computers and communications, IT) is widely expected to lead to increases in productivity. However, in the USA, where investment in IT has been immense and productivity per person is already high, the productivity growth rate lags behind that of other developed countries. A conceptual model of the IT Industry has been developed by the author's company (Diebold Group, Inc.). This model indicates that major changes will result from IT, which will affect the very core of business management and strategy.