Effectiveness of Disaster Mitigation Information by National Disaster Relief Agency in Indonesia

This paper aims to determine the function and relationship between social media and the dissemination of disaster mitigation information by the National Disaster Relief Agency. The method used in this research is Q-DAS (Qualitative Data Analysis Software) Nvivo 12 plus. Stages of data analysis with Nvivo 12 plus captured data, data import, data coding, data classification, and data display. This study’s findings reveal that the National Disaster Relief Agency has made various efforts related to disaster mitigation by conveying the substance of information through the hashtags #bersatulawancovid19 and #infobencanaabnpb, which dominate the trend with a percentage of 47% and 22%.