Managerial Response to Negative Online Reviews in the Service Industry: A Tactic-Based and Culture-Based Model
2021
Given the widespread and significant impacts of negative online reviews (NORs) on service industries, this research addresses a timely and important topic—how service firms develop effective manage...
- Correction
- Source
- Cite
- Save
- Machine Reading By IdeaReader
56
References
2
Citations
NaN
KQI