Public health and the national bowel cancer screening programme

′The next phase of public services has to be to move away from the letter box model [in which] ″we″ are waiting for ″them″ to deliver services to us, so we are no longer the individual sitting at home for the package to be delivered to us at the door. Citizens have to feel they have been listened to and can shape services.′ (Wintour, 2007)