Mass Customized Knowledge Management: A Project for Adequate and Dynamic Knowledge Transfer for Small and Medium Enterprises

Knowledge is one of the most important resources today and, thus, companies in general and SMEs in particular need effective and efficient knowledge management solutions. In this paper, activities in the project MACKMA, which aims at implementing a knowledge management system tailored to the needs of SMEs, are introduced. Central findings include methods for establishing the product-service-portfolio of a company, a metamodel for knowledge artifacts and an accompanying incentive system for increasing knowledge management system usage.