Integrated Prediction of Service Performance

Estimating the changes of patient arrivals and service performance over the mid- or long-term is a common problem faced by healthcare service managers. This chapter presents an example to show how to use our proposed integrated prediction method for predicting the changes of the healthcare service performance with respect to demographic shifts in the context of cardiac surgery services in Ontario, Canada. The work presented in this chapter shows that the proposed method gives a way to reasonably estimate the variations in service utilization and service performance with respect to the changes of certain factors.