Impact of Workplace Incivility on Satisfaction and Burnout: Moderating Effects of Cultural Values

Workplace incivility is a subtle type of deviant work behavior that is low in intensity and violates workplace norms of respect. Past research demonstrates the harmful impact of incivility on work attitudes and employee wellbeing; however, little is known about how incivility is experienced by individuals with different cultural orientations. The current study examined whether cultural dimensions of vertical and horizontal individualism and collectivism moderated the relationships between workplace incivility, job satisfaction and burnout. A sample of university faculty and staff (50% Hispanic; 63% female) provided self-reports of experienced incivility, burnout, job satisfaction, and cultural values. Our findings suggest that employees with strong horizontal collectivism values (emphasizing sociability) were buffered against the impact of incivility on burnout, while employees with strong horizontal individualism values (emphasizing self-reliance) experienced greater burnout and dissatisfaction when face...