OFFICE ANALYSIS: METHODOLOGY AND CASE STUDIES

The Office Analysis Methodology (OAM) is a structured methodology for understanding the current operations of an office. OAM provides guidance in interviewing techniques and approaches to establishing a positive atmosphere for possible office automation efforts. It is designed to be easy to learn so that people with experience in office work but little experience in analysis can easily perform a study. OAM makes use of an office work model to ease the data gathering process. The product of an OAM study is a document, organized according to a standard format, describing the current operations of the office. This report contains the original memo describing OAM, along with the OAM descriptions of five MIT offices.