Information technology for quality and business management system optimization

Quality management systems (QMS) such as, ISO series of international standards have emphasized on the fact that organizations should design their QMS to efficiently generate, process, store, and deliver appropriate document and data on quality and business performance to the top management, functional managers, and the entire human resource at each of the operational level within the organization. If QMS data were managed manually, quality and business management processes would slow down thereby reducing benefits to the organization. This paper, therefore, elaborates on appropriate application of information technology as a quicker method for analyzing QMS data to achieve better team/project management and optimizing quality and business processing systems, thereby ensuring efficiency and profitability of each functional unit of an organization so that overall performance and profitability of the organization can be monitored, measured, and controlled efficiently to run a smart business.