Requirements for Cross-domain Knowledge Sharing in Collaborative Product-Service System Design☆

Abstract In the case of Product-Service Systems (PSS), the design phase is characterized by a demand for intensive exchange of knowledge between stakeholders from different domains. Thus, a comprehensive approach for knowledge sharing would support the integrated development of PSS. Existing attempts are however mainly focusing on using explicit service knowledge for product design and service operations only. Knowledge exchange between domains, including tacit knowledge and sentiment, for the integrated design of products and services have received less attention. The objective of this paper is to present the initial results on the requirements for cross-domain knowledge sharing when designing innovative PSS.