Conflict and Crisis Management in Challenges to New Participatory Process - Focusing on the Seoul Citizens’ Human Rights Charter -

This study focuses on the conflict and crisis in a participatory process of making the Seoul Citizens’ Human Rights Charter. A new form of governmental decision-making process emphasizes interaction and partnership between public and private sectors. Citizens acquire autonomy in civil society and enhance civil rights through participatory governance. Regarding conflict and crisis in a participatory process, this study shows three things as follow. First, conflict and crisis are considered as a democratic process which manages social conflicts among various groups. Second, the emotional consensus among citizens for the enactment of the Charter needs sufficient time and governmental efforts. Third, as for the crisis of democratic procedures, not only institutional conflict management but also sufficient time is of great importance.