Communication Management Plan of ERP Implementation Program: A Case Study of PTPN XI

Abstract PTPN XI is a state-owned agribusiness plantation company with core business in sugar production. PTPN XI will implement an ERP system. The ERP implementation program at PTPN XI consists of five projects, namely ERP implementation project, ERP implementation monitoring project, input and report programming project, ERP system and infrastructure provision project, and data provision project. To perform these projects successfully, one of the project knowledge areas that must be managed effectively is communication. Ineffective communication can lead to a project’s failure. In this research, communication planning documents for each project in the ERP implementation program at PTPN XI will be made. The communication management plan documents in each project are developed by considering the suitability of project communication activities and the stakeholder needs. The documents template refers to PMBOK standard and the needs of each communication activity. The templates produced from this research include meeting agenda documents, minute of meetings, problem reporting, project status reporting, and text and email delivery formats.