Evaluating theory of structured experience propositions: effects of service quality and experience industry techniques on quality of immediate leisure experiences

Gary D. Ellis,Andrew Lacanienta,Patti A. Freeman,Brian J. Hill

Evaluating theory of structured experience propositions: effects of service quality and experience industry techniques on quality of immediate leisure experiences

2019

Gary D. Ellis
Andrew Lacanienta
Patti A. Freeman
Brian J. Hill

ABSTRACTWe tested two propositions of the Theory of Structured Experience: first, strategies used to structure experiences in the leisure industries elevate experience quality only when a threshold...

Keywords:

Service quality
Knowledge management
Psychology
experience quality
Marketing

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