Waste in Drug Procurement Process in Pharmacy Department Santa Maria Hospital Pemalang, Indonesia

The objective of the study is to identify the root cause of the problem of waste in the drug procurement process in Santa Maria Hospital pharmacy, Pemalang, Indonesia using lean management approach. Case study research design of explanatory type, data retrieval derived from study of documents, observation and focus group discussions. Pharmacy department of Santa Maria Hospital, Pemalang, Indonesia. There are seven wastes in procurement drug process. Waste was found: over processing, overproduction, human potential, waiting, inventory, motion, transportation, that cause process cycle efficiency only 7.68%. The root cause of waste such as: poor communication, unplanned drug procurement budget, not appropriate inventory, organizing functions of pharmacy and therapeutics committee not yet run, structures of the work area is not adequate. The problem occurs on procurement process due to waste, include: communication, budget planning, inventory, Pharmacy and Therapeutics Committee (PTC) organizing and work area.