Using Interactive Technology for Learning and Collaboration to Improve Organizational Culture: A Conceptual Framework.

Learning and collaboration are of major importance for organizations to be able to change and improve continually. Interactive learning technologies offer new opportunities for organizations to facilitate sharing of experiences and organizational learning by engaging employees in collaborative and reflective processes. This paper was initiated through an ongoing research project—seeking models or frameworks that could be used to support and analyze these types of processes. We have reviewed the literature to explore how the use of interactive learning technologies can support learning in organizations to improve organizational culture by addressing dilemmas that employees might face in their work-life. Our work revealed that key concepts to achieve this are knowledge sharing, experiential learning, and learning at the individual, group, and organization levels. Furthermore, crowdsourcing is considered as a means of engaging and gathering the inputs and feedback from the employees using learning technologies. The main contribution of this paper is a conceptual framework that addresses a research gap in enhancing the support for reflection processes and organizational learning to improve organizational culture by applying the affordances of methods such as interactive learning technologies, planned group events, and crowdsourcing.