Quantitatively Examining Service Requests of a Cloud-Based On-Demand Cybersecurity Service Solution for Small Businesses

With the rise of cybercrimes, limited by the funding and in-house technical resource, the small business sector is already known for struggling with cybersecurity-related issues. Regardless of 65% acknowledging they have been the target of a cyberattack and 86% believing digital risk will upsurge, only 4% of small and medium-sized business owners have executed all of the U.S. Small Business Administration's cybersecurity best practices, rendering to a survey by Nationwide [1]. To meet this challenge, we have proposed a cloud-based on-demand cybersecurity service solution for small businesses (CODCSSSB) to provide a cost-effective cybersecurity resolution for small businesses. This paper has explored how to apply a quantitative examination approach to validate the security service requests sent to and processed by the CODCSSSB to discover the weakness of design with low cost in terms of the time of development and accuracy of identifying the root cause of the design issues.