An Expansion of the User Support Services for the Research Computing Group at the University of Colorado Boulder

In any research computing (RC) environment, the role of the user support group is a combination of education, consulting, and outreach. As this role is the most public-facing of a research computing group's team, it is important to ensure an excellent level of support is provided to users. The Research Computing group at the University of Colorado (CURC) Boulder maintains a large-scale computing cluster with several hundred active users, among other services, and has done so since 2011. The user support group at CURC provides a variety of services intended to support these users. This paper describes those services the CURC group provides, as well as explores the various ways that these services have been improved in 2018-19. The impact on users is also assessed.