Gestión de la calidad en Unidades de Farmacovigilancia Hospitalaria. Propuesta de indicadores de la red ASEGUREMHOS A quality management model for hospital-based pharmacovigilance units. Quality indicators for benchmarking from the ASEGUREMHOS network

The aim of this study was to develop a patient-centered quality management system model to be used at hospitals to improve their pharmacovigilance practices. We demonstrated applicability and feasibility of 66 quality indicators by using the Delphi method, in 2 rounds, by a panel of 14 experts. Using thenal set of indicators, diagnostic evaluation of the pharmacovigilance unit was performed at 8 Mexican hospitals ('ASEGUREMHOS' hospital network) in order to validate the quality assessment items. Here we present therst model to manage and measure quality of hospital-based pharmacovigilance systems in Mexico and Latin America. Our work encourages the use of good pharmacovigilance practices to improve patient safety at hospitals.