THE INFLUENCE OF DEMOGRAPHICS ON EMPLOYEES’ COMMITMENT: CASE STUDY AT THE JOINT - STOCK COMMERCIAL BANKS IN HANOI, VIETNAM

The study examines the influence of demographics on employees’ commitment by surveying 324 employees in joint-stock commercial banks. The EFA and ANOVA analysis are used to analyze the exploratory factor for the dependent variables. The results of the research showed that gender, age, working years, and average income, affecting employees' commitments differently in joint-stock commercial banks. Besides, the leaders in joint-stock commercial banks need to learn and research to increase the employees' commitment levels in the industry.