People and Skills: A Potential Risk in ICT Infrastructure Management

This paper describes an approach used to reveal dynamics operating in supply of, and demand for, skilled Information and Communications Technology (ICT) employees. The impacts of changing demographics of the work force and society are investigated. The paper is much about what is needed to achieve implementation success as it is about the effective application job allocation strategy. The work force skill projecting model has been proposed which includes the conceptual matrix of IT and domain skills: a space diagram where the various IT and IT related professional could be placed. Through this the managers of ICT infrastructure can decide on the job allocations to human resource of their project in terms of skill cost and skill efficiency of the human resource.