The Evaluation Framework for Wearable Devices Service Quality Based on SERVQUAL Model

Service quality is increasingly recognized as being of key strategic value by organizations in both the wearable devices manufacturing and service sector. With the development of wearable devices technology, how to improve service quality becomes hot topic for wearable devices providers. This paper studies on the service quality of wearable devices based on the SERVQUAL model and establishes the assessment system to explore the factors influencing wearable devices service quality.