ICT for HR in an Industrial Organisation for a Small but High-Impact Process (a Case Study of RINL, Visakhapatnam Steel Plant, India)

In India, national economy is largely depended on the production process. The industrial work force as a group is one of the prime stake holders over here. Apart from the basic wages, providing additional welfare facilities has become necessary not only as a motivator for improved productivity and production, but also as a moral obligation on the part of the employer. Health concerns of their employees are one of the important areas to be addressed by the organisations as part of the welfare measures. Many organisations provide health facilities through Mediclaim insurance to its employees, wherein cashless treatment is available up to a certain extent. In case of RINL, one of the major public sector steel organisations in India, whose case study is being discussed in this paper, provides primary medical facilities through its in-house hospital. However, for the super speciality medical aid, employees are referred to super speciality hospitals on case-to-case basis through a standardised “medical referral process” devised for this purpose. The authors made an attempt to showcase their study of this case to explain the unforeseen advantages with the use of information and communication technology (ICT) for a simple process, and how it could yield in terms of tangible benefits as well as the intangible upkeep of morale of employees.