Disability-friendly public space performance

Sustainable development goals no. 11 mentioned the need for reduced inequalities in disability. However, this equality in urban public spaces is not yet optimal. Public space is not yet sufficient in providing facilities for persons with disabilities. The purpose of this research is to measure the performance of public spaces based on perceptions of persons with disabilities. The approach method uses Importance performance analysis (IPA). IPA is considered a useful tool in examining customer satisfaction. Based on the results of surveys and IPA calculations, the performance of public spaces according to disabilities is generally not in accordance with their expectations. The performance components of public space ranged from 41.28% to 95% of the expectations of people with disabilities. Based on these results, better efforts from the city government and the community are needed to develop more disability-friendly public spaces.