Sustainable Processes on the Last Mile—Case Study Within the Project ‘NaCl’

Today the proportion of customers who prefer buying online increases in many product categories. The rising proportion of online orders and the associated returns have a significant effect on the existing logistics system. The city centers in particular are severely affected by the resulting traffic on the last mile with emissions, noise and traffic jams. In addition to these effects, the increasing pressure on performance and costs has a negative impact on the drivers employed by logistics service providers. The last mile, however, offers great potential for sustainable logistics processes. This article uses the sustainable crowd logistics project NaCl to show possible processes for last mile logistics.