Integrating Balanced Scorecard andMalcolm Baldrige National Quality Award : A Case Study in a Distribution Company

In this paper Balanced Scorecard (BSC) and Malcolm Baldrige National Quality Award (MBNQA) are integrated to create a better performance measurement system. The nature of each system is briefly explained and the strengths and weaknesses are discussed. The integration is exercised by firstly mapping the perspectives of each system. MBNQA’s perspectives are then overlaid into a typical BSC’s strategy map. Using this approach, advantages of both systems can be exploited while at the same limitations are reduced. The new model is then implemented in a distribution company in Indonesia and the results are reported.