Requirements for intelligent network service operations

A service operation architecture and operation system platform are proposed that separate commonly used information from operations functions, and that use access control functions. This enables new applications to be developed more easily and increases operating efficiency. The operation system platform is related to several surrounding platforms, and requires standardized reference points such as CMIS/P and managed objects. A managed object methodology is a suitable approach for accessing the operation system platform, and managed object classes and methods are proposed for intelligent network service operations. This architecture and platform will allow telecommunication to meet the demands created by intelligent networks for enhanced customer services, more reliable operation systems, and lower development costs. On the basis of proposed platform, service surveillance prototype systems for free-phone services have already been developed, and the next versions of the service operations systems for virtual private networks services are being developed.