Capital intelectual como herramienta de gestión del conocimiento en cooperativa de ahorro y crédito

The research objective is based on analyzing intellectual capital as a knowledge management tool in the savings and credit cooperative Erco Ltda. It was descriptive in scope of a transversal nature, the population universe was made up of a total of 143 administrative collaborators, direct service with the client. The savings and credit cooperative Erco Ltda. Has a training plan, however, this is not known to its employees, which is due to the lack of preparation of technological tools and a clear planning of the productive impact that it may have. Faced with the great changes that the cooperative is currently experiencing, officials must develop new skills as skills to be able to adapt to these technological and innovation changes, but these skills must be developed with a correct investment made by the hierarchical command superior to all its wings. of the business.