Research on Service Capability Evaluation Index System of Non-track Operation Carrier Based on AHP

Despite the logistics mode of Non-track Operation Carrier (NTOCC) has been proposed for a long time, a scientific framework that evaluates the service capabilities of NTOCC enterprises continues to elude us. Here we analyze the NTOCC’s characteristics of China and develop a service capability evaluation index system based on questionnaire survey, field survey and copywriting survey. The evaluation system contains 7 primary indices and 22 secondary indices, which can evaluate NTOCC enterprises from both qualitative and quantitative aspects. Then we use improved AHP method to calculate the weight of each indices and take a NTOCC enterprise as research subject to verify our system’s scientific nature. The evaluation result is consistent with the actual situation, which proves our system is scientific and reasonable. This paper considers the keys to measure the service ability of the NTOCC enterprises depends on standardized operation, security management and the in-depth application of advanced information technology.