The “client relations” dimension of the delivery truck driver’s work: A factor in work engagement

The road freight transport sector is undergoing profound changes. The profession of delivery truck driver has become more enriched and requires new skills in the field of customer relations, especially when delivering to retailers. An exploratory piece of research using questionnaires completed by 203 drivers examined the fundamental role of this relational dimension, which contributes to a stronger affective and normative work engagement. The research contributes to the analysis of the influence of job perceptions on employee behavior in terms of work commitment. It highlights the specific characteristics of this short-staffed profession to improve its attractiveness.