A framework for systems analysis for decision support systems

Abstract Comprehensive and elaborate systems analysis techniques have been developed in the past of routine and operational information systems. Developing support systems for organizational decision-making requires new tools and methodologies. We present a new framework for data collection and decision analysis which is useful for developing decision support systems. This task analysis methodology encompasses (1) event analysis, (2) participant analysis, and (3) decision content analysis. With a proper coding manual, it provides a framework for collecting relevant and detailed information required for decision support design and implementation. Further research is suggested for application and evaluation of the methodology in real-life DSS environments.