Developing E-maturity Model for Municipal Project and Program Management System

The role and importance of information and communication technologies (ICT) in city management are analyzed. It is substantiated that the digital component of municipal management is an important element of a sustainable city and ensures the expansion of citizens’ access to basic services. Modeling the assessment of the electronic maturity of the management office of municipal digitalization projects is considered through the prism of the technological maturity model of I. Kendall and K. Rollins. A matrix for assessing the electronic maturity of municipal e-projects, represented by project management knowledge areas and digital ICT characteristics of electronic maturity, has been developed. The results of digital maturity modeling are discussed on the example of the Municipal e-Project Management Office (PMOеМ). Eight levels of PMOеМ maturity are proposed: «I – PMOеМ is able to effectively implement information service projects»; «II – PMOеМ analyzes the organizational aspects of the online services of the municipality»; «III – PMOеМ develops ways to effectively implement online services»; «IV – PMOеМ requires a high level of e-government maturity, opening «fast access» of citizens to e-services»; «V – municipality staff as members of the project team (PMOеМ) ensures the progress of functional efficiency of city smart services»; «VI – PMOеМ is able to provide the vast majority of municipal services using ICT tools»; «VII – PMOеМ provides an expanded range of smart services»; «VIII – all municipal services are provided under the maximum mainstreaming of ICT». The proposed assessment tool will allow the PMOеМ directorate and the top management of IT organizations to conduct a self-assessment of progress in the digital management of municipal e-projects, e-programs and select the actions necessary to move to a higher level of e-maturity.