Gestión de la calidad en una unidad de cuidados intensivos: implementación de la norma ISO 9001:2008

Management of Quality in an Intensive Care Unit: Implementation of ISO 9001:2008 international standard Abstract The Quality Management Systems make it possible to prioritize actions to maintain the safety and efficacy of health technologies. The Intensive Care Unit of our hospital has implemented a quality management plan, which has obtained accreditation as ''Service Certificate that manages its activities according to UNE-EN ISO 9001:2008'' standard. With the application of quality management system, it has been possible to detect the needs that the Service can cover in order to obtain the satisfaction of the patient, relative or health personnel of the other services of the hospital, to improve communications inside