Findings from an Extended Case Management U.S. Refugee Resettlement Program

This evaluation considers 434 households that participated in an Extended Case Management program from March 2009 through July 2011 in Salt Lake City, Utah, in the United States. Substantial improvements in wellbeing and reductions in needs in relation to health, employment, finances, housing, education, and family/community circumstances were observed over the course of 2 years. Variations in wellbeing and integration over time were related primarily to English ability at arrival, household type, country of origin, and employment status. Education, employment experience prior to arrival, and literacy were also associated with some outcomes. Employment increased dramatically over time, with at least one person employed in over 75 % of households that had reached 24 months of extended case management support.