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The Impact of Employee CSR Perception on Customer Satisfaction through Employees' Attitudes and Behaviors
The Impact of Employee CSR Perception on Customer Satisfaction through Employees' Attitudes and Behaviors
2015
Mengjie Lin
Meng-Chieh Lin
chenmeifang
Mei-Fang Chen
Keywords:
Customer delight
Employee engagement
Corporate social responsibility
Customer retention
Marketing
Service quality
Customer advocacy
Business
Customer satisfaction
Public relations
Employee research
Correction
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