Public Innovative ICT Based Employment Services Success Factors

This chapter discusses two systems in the employment services in Lombardy and in Catalonia aimed at providing a relevant eGovernment function to citizens and companies. The cases are the Borsa Lavoro Lombardia (BLL) Portal and the Catalan Services to Employment (SOC) Portal. By analyzing their features we show the differences in the use of ICT (Information and Communication Technologies) and in the employment policies. Although ICT in its innovative forms (service technologies, communications means, etc.) can provide enhanced functions, these are far from being a true improvement of government activities in both Countries. Our experience in National and in EU Projects allows us to outline a comparison between the Italian and the Catalan systems, which operate on very similar economic and social areas.