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Wait time reality check: The convergence of process, perception, and expectation
Wait time reality check: The convergence of process, perception, and expectation
2018
Marian Hill
Lorianne Classen
Andrea Romay
Erika Diaz
Keywords:
Perception
Patient satisfaction
Convergence (routing)
Patient experience
Applied psychology
Psychology
Operations management
wait time
reality check
process improvement
Correction
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