Connected and Open Platform-Based Approaches for Smart Car Service Design

Smart Car Services refer to a rich variety of services for drivers or passengers that are brought to people in recent years through mobile Internet, car-to-car network, IOT, big data, and other technologies. Because of their relationship with cutting-edge technology, most of them are original by nature, and there lacks clear approaches for the design of this type of services. Based on the study of existing services and our own design practices, we propose in this paper two general approaches that together covers the majority of the space of smart car service innovation. We further proposed three perspectives to look at smart car services along with corresponding design methods for each of them. We also exemplify in detail the approaches and methods using our own design cases.