The Introduction of a New Consulting Technology into the National Health Service (NHS) for Scotland

Cisco’s HealthPresence was evaluated with 105 emergency department patients. Patients were evaluated with the HealthPresence and rechecked with a face-to-face encounter. The kinds of encounters included bites, burns, infections, throat problems, etc. Diagnosis and treatment were rendered via the HealthPresence. In 7% of the cases that were rechecked in a face-to-face encounter, the physicians indicated that the management plan changed. Of the remaining patients, the majority indicated that they were “completely confident” using HealthPresence alone. This small study implies that the HealthPresence consultations are safe and appropriate and may serve to improve effectiveness in the delivery of healthcare.