A Measurement and Structural Model for Usability Evaluation of Shared Workspace Groupware

ABSTRACTThis study presents the development process of a set of questionnaire items to establish a measurement model for the usability of shared workspace groupware systems, which is suggested as a usability scale called SWUS, the Shared Workspace Usability Scale. Manifest variables and latent variables are based on the various dimensions of teamwork collated through the literature. A structural model was built on the measurement model. Models were evaluated through PLS-SEM methods. Data acquired on candidate questionnaire items from 398 international respondents who are users of five different online collaborative word processors was used for the model analysis. Of 37 candidate manifest variables, 22 were retained, which were measuring seven latent constructs: “3C Mechanisms,” “Grounding,” “Team Integration,” “Communication,” “Shared Access,” “Awareness,” and “Usability.” The data provided empirical evidence for the structural model based on these latent variables. The responses of the participants were ...