Evaluación de usabilidad y accesibilidad de un conjunto de dispositivos interactivos denominados Puntos de Información Ciudadana

This paper describes the process and the results analysis of a usability and accessibility evaluation project for a set of interactive devices called Citizen Information Points. These are specific designed interactive terminals that Lleida City Council distributed around strategic locations in the city. Its aim is enabling and facilitating the use of the information systems and services offered by the municipality to the citizens. The initiative also serves for supplying the Information and Communication Technologies (ICTs) to all levels of society and reduces the technological divide among the population. The key points of the project are the parameters to consider when evaluating this type of devices (evaluation closely related to the interaction context) and how to apply the methodologies for evaluating the usability and accessibility for such contexts.