Role of ITOps in DevOps

The IT industry is transforming itself by adopting DevOps through a combination of development practices, cultural philosophies, software tools that increases the ability to deliver products and applications at high velocity by continuously improving delivery at a faster pace than using traditional software development methods. The success of DevOps relies on the culture of collaborative development, continuous Integration, strong agile principles, reduce time and faster feedback loops, automation of testing and operations work. The expectation of IT Operations is to scale up to the need of provisioning the required hardware infrastructure at the speed of DevOps. This would involve ITOps to be highly efficient and adopt lean principles and culture in terms of hardware procurement and provisioning, network infrastructure, server and device management, IT operations and help desk support. There is a great divide between DevOps which demands Agility and change, verses ITOps that wants to adopt principles of Stability, Compliances and Governance. This paper talks about challenges of both practices and how they could bridge the gap and come together to make the change for a digital transformation.