OHP-030 User satisfaction after replacing the computer programme for assisted electronic prescription

Background According to various studies, the quality of a software application greatly influences overall user satisfaction and thus the successful integration of assisted electronic prescribing (AEP). Purpose To assess the degree of satisfaction of doctors and nurses in a palliative care unit after implementation of a new computer application for the AEP. Material and methods This was an observational, cross sectional study by the pharmacy. After implementation of the APD-Athos software, doctors and nurses were given an anonymous satisfaction questionnaire with 13 Likert questions (from 1=insufficient to 5=excellent) related to: characteristics of the software, infrastructure, utility of AEP and assessment of the work done by the pharmacy department. A section for comments was also included. Results 26 surveys (6 doctors, 20 nurses) of the 35 questionnaires distributed were analysed (74.3%). All respondents had previously used another programme for AEP. The infrastructure available for implantation obtained a score 4; however, nurses graded it with an average of 1.3 points. All issues related to accessibility, clarity and agility in managing the software obtained a score Conclusion The valuation of the new software was unsatisfactory and most users preferred the previous programme. However, implementation of the work done by the pharmacy department received a good score. The results identified some opportunities for improvement that will be future intervention measures. It would be advisable to create a new survey after making these interventions. No conflict of interest