Management of documentation and maintainability in the context of software handover

It is critical that documentation and maintainability are defined and followed throughout the system lifecycle. If neglected, they may lead to poor system quality, costly evolution and maintenance and even to early retirement. In this paper, we study the management of documentation and maintainability in the context of software handover within thirty six organizations. Our goal is to find out about the industrial status of managing documentation and maintainability and explore knowledge that might be useful for developing a software handover process.