Non – Participant Observational Study on “Communication Overload” on Clinical Staff Working in Emergency Department of Nims

The impact of poor Communication on clinical work suggests that Communication overload is a likely cause of systematic error in the Health System. The aim of this study was to determine whether there are differences in role-related communication patterns, so we measured communication load precisely and studied communication patterns in a high work load setting like an Emergency Department, to identify whether specific clinical roles are particularly at risk of high communication loads. This Non-Participant observational study evaluated the communication patterns and communication loads among, Medical Officers, Resident physicians, in- charge nurses, and staff nurses. Individuals with greater authority for overall ED operationexperienced a higher communication load and higher communicationInterruption rate. Overall, up to one third of all communication time was spent with communication interruption. In conclusion, in a complexenvironment such as the ED, understanding communication patterns and the needs of the different clinical roles is an important prerequisite for improving ED communication processes and practices.