OUTCOMES OF LIBERALIZATION AND THEIR EFFECTS ON FINANCIAL PERFORMANCE OF POSTAL SERVICES IN KENYA

The outcomes of liberalization have affected developing countries both positively and negatively and this can be seen particularly to state owned enterprises. Today the Postal industry finds itself undergoing major changes. Increasing competition, new customer expectations, technological advances and internationalization of business are creating enormous challenges for this essential service sector. The winds of change that have significantly changed Postal systems in many countries are now reaching less developed countries as the Postal marketplace changes to a competitive environment. This has prompted the study of the Outcome of liberalization and their effect on the financial performance of Postal Corporation of Kenya with the following key variables; Competition, Technology, Quality of service and Staff development.