Museums and Technology: Being Inclusive Helps Accessibility for All

This paper explores accessibility issues for museums in the context of growing dependence on technology. The background of these issues is described, along with the evolution from physical access to digital access—for example, via the Web—and, increasingly, mobile technology. The authors are people with different disabilities and they describe personal experiences, giving a sense of the various barriers and benefits that are involved. The aim of this paper is to provide museums with a disabled person's point of view, which could help in inspiring improvements for the future. Often the task is one of understanding as much as financial constraints, since many solutions can be implemented at little additional cost.