A framework for confronting a pivotal change challenge
2021
Organizations regularly encounter defining moments where they need to course correct while trying to digitize, merge, turn around, grow, deliver a leading-edge customer experience or during a myriad of other complex pursuits. A unified purpose is necessary for team formation as well as a proof of correctness for the “collision” conversations between team members. [...]What can we do starting now and over the next 90 days to ensure our customers view us as the most resilient, responsive and highest-value partner they have?” “What must we do over the next two years to double our growth rate while remaining a top employer of choice?” Requisite variety. The exponential growth in the number of collisions required is tied to the complexity of the challenge.
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