Enhancing the Ease of Doing Business in Surabaya Through One Stop Shop (OSS) Licensing Service

This study aims to identify and analyze the implementation of OSS in Surabaya and its relation with the Ease of Doing Business indicators. The implementation of OSS in Surabaya is a way taken by the Government of Surabaya to enhance the ease of doing business. The licensing services in Surabaya are implemented using legal instruments, institutional arrangements, and operational mechanisms. Instruments of legal instruments are implemented through the Mayor of Surabaya Regulation No. 2 of 2016 on the Implementation of One Stop Service and its amendment regulation namely Mayor Regulation No. 22 of 2016. OSS implementation in Surabaya can improve the Ease of Doing Business that also has an impact on investment and economic growth in the region.