Determining Information Quality in ICT Systems

The article deals with the estimation of information quality (IQ) in information and communication technologies (ICT) systems. A number of recent publications were analyzed, as well as ISO standards concerning quality and information quality. Due to the limitations of the known methods of estimating IQ, the authors present their own proprietary concept based on multidimensional and multi-layer modeling using methods of estimating uncertainty. The modeling proposed in this publication uses sixteen dimensions of quality known from the literature. The features of dimensions are taken into account as another layer and information states as successive steps in the IQ model. An example of calculations is also presented in which the mathematical evidence method used in estimating the uncertainty is extended to the modeling of dependent elements. The article also presents a simulation based on the presented example. This simulation shows the assumed dependencies between the output and input values.