ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?
2020
â¢During Covid-19, people are more willing to visit a hotel/restaurant with robots.â¢People think that robots in hotels/restaurants can lower interpersonal interaction.â¢Reducing interpersonal interaction can lower perceived viral transmission.â¢Chinese are more likely to visit hotels/restaurants with robots than Americans.
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